Contact Us

Let us know how we can help you. You can use the contact form, call us, or drop by our store in Dallas.

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Store Hours:

Monday-Friday: 10:00AM - 5:00PM

Saturday-Sunday: Closed

Frequently Asked Questions:

What is your return policy?

All products from Legacy Monograms are final sale due to the personalized nature of embroidered items. 

Can I change my order?

We will do everything possible to make necessary changes to an order already placed; however, once the order has been moved to production, we are unable to cancel the order, make any changes to the original order, or add a rush fee. 

What if there is a mistake on my order?

If we make a mistake on your order, don’t worry, we will take care of it. Contact us and we will get busy on a replacement for you! If you make a mistake on your order, please contact us and we will discuss changes needed. We cannot replace items for free unless the mistake was made by our staff. 

Do you have bulk pricing or quantity discounts?

Absolutely! Because everyone has a different idea of what “quantity” qualifies, please just email us or give us a call and we will send you a quote. 

When can I expect my order to be shipped?

Our normal turnaround time is 7-10 days for items not personalized. Personalized items can take a little longer depending on the season.